FAQ's

The bus driver, dispatcher or customer service agent will check your ticket reservation prior to boarding the bus.

Go Bus is a silver bus with a green logo. Bus may also include an Academy logo.

Each ticketed passenger can bring 2 pieces of luggage totaling no more than 50 pounds each to be stored underneath the bus. Bags brought aboard the bus must fit in the overhead bin area.

If you require additional luggage storage you may purchase additional seats. Each reservation will permit an additional 2 luggage stowage allowance.

If stowing your own luggage underneath the bus, please exercise caution on the overhead door and other obstructions. Luggage is stored at your own risk; items may shift during transit.

We strongly encourage you to tag all belongings and luggage items with your name and contact information to make identification easy and assist with lost and found.

If you have lost an item onboard your bus, please fill out the contact us form with as much information as possible. For example, where you were seated or last saw the item, color, shape, size, and any identifying information. Please also include your order confirmation number, or the date/time and origin/destination of your trip, as well as a phone number where you can be reached. If an item matching your description is found, then a member of our team will call you to arrange pickup or shipping at your expense.

Bicycles and skis can be stored below the bus as long as room exists. Please speak to a customer service agent before boarding.

Amenities aboard Go Buses include clean restroom, reclining seats with foot rests, reading lights, temperature control system, overhead luggage storage compartments and free Wi-Fi.

Yes, you can bring food and drinks on board Go Buses. We ask that you be respectful of fellow passengers and keep your seating area clean during the trip.

Pets are not allowed on Go Buses.

A journey between Cambridge, MA and Manhattan with a stop in Newton should take 4 hours and 40 minutes. However, unexpected traffic may increase travel times.

The only scheduled stops for Go Buses are midtown Manhattan, Newton, MA, Cambridge, MA, L'Enfant Plaza, DC, Eastern Market, DC, Alexandria, VA, Manassas, VA, Vienna/Fairfax, VA and Tysons Corner, VA. Please check where you bus will make stops when booking your ticket.

You must be 18 years of age or over to make travel reservations. All individuals under 18 years of age must be accompanied by an adult when travelling. By purchasing a ticket, you confirm you are at least the age of 18 and that any passenger under age 18 will be accompanied by a responsible person 18 years of age or over. GOBUSES reserves the right, but is not obligated, to verify the age of any passenger and deny access to anyone under 18 years of age who is not accompanied by a responsible person 18 years of age or over.

Go Buses accepts payment via credit and debit cards. The quickest and easiest way to purchase tickets is through our website or mobile app. Dispatchers at Newton, MA, Manhattan, NYC, and our call center can assist with credit card processing. Effective February 15, 2019 we no longer accept cash.

A GO Flex Ticket will allow you the flexibility to manage your booking right up to time of departure, without amend or cancellation fees. The window to manage a GO Ticket booking will depend upon your loyalty level and GO Tickets are subject to change fees. GO Flex Tickets can be cancelled and refunded for cash value, GO tickets can only be exchanged for loyalty points. GO Flex Tickets are only available from GoBuses.com and the Go Buses app.

Booking and Order fees are not refundable.

Only orders placed through GoBuses.com can be changed, orders placed through 3rd parties are final.

1. Click on the “Sign In” or “Account Home” button on the top right of the screen to view your account home screen.

2. Under “Order History” select this order.

3. Select “Amend Items” on the right side of the screen.

4. Click the green “x” next to the tickets that you wish to remove.

If you are cancelling a ticket without adding a new one you can skip steps #5 and #6.

5. Select the “Add New Ticket” button if you are adding a different departure.

6. Search for the trip that you would like to add and select the number of tickets for your party.

7. Select “Done” when complete.

8. Follow any remaining on-screen instructions to complete the transaction.

Any changes must be made before your scheduled departure time.

If you cancel a GO ticket, or swap for a less expensive trip, the ticket price (less fees) will be credited as points to your Rewards account. Points are valid for one year from issue and may only be redeemed according to your Rewards level allowance.

If you cancel a FLEX ticket, or swap for a less expensive trip, the ticket price (less fees) will be refunded to the form of payment used at checkout.

If you swap either a GO or a FLEX ticket for a more expensive trip, then you will be charged for the difference in fares, plus any applicable fees.

The option to apply Go Buses Points will show on the "CHECKOUT" page if you are eligible to redeem points on your order.

Points can only be redeemed based on your GoBuses.com Rewards level. Bronze-level members will only see the option to apply points if you've collected enough to pay for your entire order total, including fees.

Only Silver-level and above can split pay with a combination of points and payment cards

You can check your rewards level on your GoBuses.com Account Home Page

Setting up an account on gobuses.com enables us to provide you the best service and offers.

Tickets purchased through a third party seller are non-transferable and non-refundable.

Reservations can be made 6-8 weeks in advance.

A ticket confirmation will be sent to you via e-mail or you can show the reservation to customer service from your smart phone.

The reservation number confirms your seat on the bus.

Passengers are welcome to use their own child safety seats on board our equipment. It is your responsibility to ensure that such seats are approved for use on board buses and that you bring any and all additional equipment that may be required to properly use such seats such as safety strapping and belts. Go Buses does not provide strapping or other child safety seat required equipment. The use of such safety seats may require the purchase of a second ticket if an additional bus seat is needed. Check with a customer service agent prior to boarding.

All reservations are honored for the date and time chosen only. You can manage reservations booked directly on GoBuses.com up to 48 hours before departure time by logging into your account.

Joining Go Buses rewards can allow you to manage your reservations closer to departure time. Learn more about Go Buses Rewards here.

GO Tickets may be refunded for rewards points, which can be applied to future travel.

GO Tickets may be subject to change and cancellation fees.

Tickets purchased through 3rd parties or other websites are not be eligible for refunds or exchanges.

Check out GO Flex tickets for our most flexible travel option. Cancel for a refund up until the scheduled departure time.

Booking and Order fees are not refundable.

See full terms and conditions here.

You can change your reservation through the website as long as it is not within 48 hours of your original departure.

Joining Go Buses rewards can allow you to manage your reservations closer to departure time. Learn more about Go Buses Rewards here.

GO Tickets may be subject to cancellation and change fees.

Tickets purchased through 3rd parties or other websites may not be eligible for refunds or exchanges.

Check out GO Flex tickets for our most flexible travel option.

A field dispatcher or driver will check your ticket or smart phone prior to boarding the bus.

Tickets are purchased online. In Manhattan and Newton, MA field dispatchers and customer service agents will check tickets prior to boarding. In Cambridge, MA the bus driver will check tickets. Customers traveling stand by from Cambridge will have their seat from Newton to Manhattan confirmed by a customer service agent in Newton.

If you have forgotten your e-mail confirmation you can either login to your account and show a customer service agent the ticket on your phone or use a valid form of ID.

Yes. Confirmations via smart phone are acceptable.

Visit gobuses.com to book your tickets.

Customers can stand by for departures on the same day as their original departure. Seats are not guaranteed and filled on a first come first serve basis. A new ticket purchase is required to travel.

All reservations are honored for the date and time chosen only.

If you miss your departure a new ticket purchased would be required. Tickets are nonrefundable and are not exchangeable if you're within the 48 hour policy.

Go Buses stops are in:
New York City (West 30th Street - between 9th & 10th Avenues)

Newton, MA (Riverside Bus Station, 335 Grove Street, Newton, MA 02466)
Cambridge, MA (Alewife Bus Station, 351 Rindge Avenue, Cambridge, MA 02140)

Vienna/Fairfax, VA (Vienna/Fairfax-GMU Metro Stop, 9550 Saintsbury Drive, Fairfax, VA 22031)
Tysons Corner, VA (Tysons Corner Metro Stop, 1784 Tysons Blvd, Tysons, VA 22102)

Go Buses being boarding approximately 15-30 minutes prior to departure. We encourage passengers to arrive as early as possible to ensure a safe and efficient loading process.

Enrolling in the loyalty program is easy. Simply visit account home and create an account. You will now to start collecting points for every $ you spend.

Customers earn 100 points for each dollar purchased on gobuses.com.

You can redeem your points when making a purchase on gobuses.com. Points can be redeemed on complete journeys. You must have an account to earn and turn in points.

Send an e-mail to reservations@gobuses.com and we will assist you.

Yes. The maximum with limit is 200 lbs and the unit must fit on the platform which is 48" long and 30" wide. 2 mobility aids can be accommodated on each Go Bus.

Yes all Go Buses are wheelchair lift equipped.

We can accommodate passengers with disabilities. To make your ride as smooth as possible let us know ahead of time if you or a fellow passenger need assistance.

It is the policy of all Go Buses companies to comply with the Americans with Disabilities Act (ADA) and provide accessible service to all passengers and help make your trip as pleasant as possible.

Please advise Go Buses at the time of booking, of any individual(s) with a disability that may require specific assistance. If for any reason notice is not provided, Go Buses will nevertheless make a reasonable effort to provide such service, and we will be glad to help.

Go Buses does not provide interline service, a trip completed partially by another bus company. All schedule service ends with the Go Buses destination. Should you be travelling beyond that point, please make arrangements directly with whatever provider will handle your transportation from that point.

If you know ahead of time that your trip will include scheduled stops it is always helpful to let us know before the trip so that we can best accommodate your needs. If you need any assistance during a rest stop from the bus operator (including retrieving a mobility device, operating the lift, etc.) please ask the bus operator and we will be happy to assist you.

If you are travelling on an Go Buses bus making a 3 hour trip or longer, that does not have any scheduled rest stops, and is equipped with a lavatory that is inaccessible to your disability, you may request an unscheduled rest stop.

Our staff is happy to assist you whenever possible if you are travelling alone. If you require special assistance of a personal nature you should consider traveling with a personal care attendant as our staff will not provide that level of assistance.

Our policies prohibit animals on board our buses; however the exception is any ADA service animal.

A “service animal” is any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. 28 C.F.R. § 36.104.

Emotional support and comfort animals are not considered service animals under the ADA.

All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other restraints that are appropriate. Any damage to the bus or clean up required is the responsibility of the owner of that service animal. Service animals cannot travel in the aisle or occupy a seat that may otherwise be available to other passengers. Service animals will not be transported in the luggage compartments under the bus. Go Buses will not transport any animal that is considered a threat to the health and/or safety of other passengers or Go Buses personnel.

Oxygen containers are a fire and explosion hazard. Personal use containers (those carried with the person either on wheels or as baggage) while in active use, are allowed on the bus. The containers are not to consume any seating otherwise available to other passengers or be kept in the aisle. Up to two spare containers per person will be transported free of charge but are to be equipped with protective cases and safety caps and securely stored in the baggage compartment. We will not carry oxygen containers without safety caps and installed or larger than 26 inches long and 4.5 inches in width.

Mobility aids for persons who require their use but are ambulatory, can load such apparatus in the baggage compartment of the bus, space providing. Such apparatus is not to be brought into the passenger area of the bus unless using a lift equipped bus with space designated for mobility aids and the person remains in the mobility aid, the exception being canes or walkers that can be folded and kept with the passenger or fit in an overhead baggage area. Maximum size/weight of any mobility aid to be stored under the bus is limited to 200 pounds and 33”x33”x48”. If you request the use of the onboard lift, we will do our best to accommodate your requests but such requests will be subject to our ability to safely deploy the lift in any given location or conditions outside the control of our operations.

Each lift equipped bus has a maximum capacity to hold two occupied mobility aids. Some smaller model units will have a capacity of one mobility aid. The weight limit of the lift is 600 pounds including the occupant and the mobility aid. 48 inches in height and 30 inches wide is the maximum dimensions of any mobility aid to be secured with an occupant inside the passenger compartment. Mobility aids that are brought on board require some seating to be removed for proper placement and securement of the mobility aid. Should a bus already be at capacity, we will not be able to accommodate a mobility aid on that particular regular route bus.

Go Buses will assist you as best as can be accommodated with your request. Please advise the driver on scheduled service operations and advise your sales agent at the time of booking your charter. We will assist you where possible but will not provide assistance of a personal nature. If you have such needs, please arrange to travel with a companion.

If you have any questions regarding these polices, you are welcome to send an e-mail to reservations@gobuses.com and we will gladly assist you.